At TrendTrack, we are committed to protecting and respecting your privacy. This policy explains how we collect, use, and store your personal information when you visit our website https://trendtrack.co.uk, make a purchase, or otherwise engage with us.

1. Information We Collect

We collect the following types of personal information:

  • Personal Identification Information: Name, address, email address, phone number, payment details, etc.
  • Purchase Information: Details about the products you purchase from us.
  • Website Usage Data: Information about how you interact with our website, including your IP address, browser type, and pages visited.
  • Cookies: We use cookies to enhance your experience and for website functionality.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • To process orders and payments: We require personal and payment information to fulfil your orders and manage transactions.
  • Customer service: We may contact you regarding your orders or respond to your inquiries.
  • Marketing: With your permission, we may send you promotional emails or offers about our products.
  • Improving our website: We use website usage data to enhance the user experience on TrendTrack.

3. How We Share Your Information

We do not sell or share your personal information with third parties except in the following cases:

  • Payment Processing: We share information with trusted third-party payment processors to complete transactions.
  • Legal Compliance: We may disclose your information if required to do so by law or in response to a valid legal request.
  • Service Providers: We use third-party services for functions such as website hosting, shipping, and marketing. These providers have access to personal data only to perform specific tasks on our behalf.

4. How We Store and Protect Your Information

We use secure servers and encryption to protect your personal data. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

We retain your information for as long as necessary to fulfil the purposes outlined in this policy unless a longer retention period is required by law.

5. Your Rights

Under UK data protection laws, you have the right to:

  • Access: Request a copy of the personal data we hold about you.
  • Rectification: Request correction of inaccurate data.
  • Erasure: Request deletion of your personal data under certain conditions.
  • Restriction: Request limitation on processing your data in specific situations.
  • Withdrawal of Consent: If you have provided consent for us to use your data, you can withdraw it at any time.

To exercise any of these rights, please contact us at support@trendtrack.co.uk.

6. Cookies Policy

Our website uses cookies to enhance the user experience, track orders, and personalize content. You can manage cookie settings through your browser. By using our website, you consent to our cookie usage.

7. Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page, and we will notify you by email if the changes are significant.